Terms of Service

Last Updated: January 2025

These Terms of Service govern your use of LicenseWay's consulting services. By engaging our services, you agree to these terms. If something's unclear, ask before signing - that's literally what we tell clients about license applications too.

What We Do (and Don't Do)

LicenseWay provides consulting and advisory services for gaming license applications. We guide you through requirements, prepare documentation, and coordinate with authorities.

We don't:

  • Guarantee license approval (no consultant can - regulators make final decisions)
  • Provide legal advice (we work alongside your attorneys, not replace them)
  • Make decisions about your business structure or operations
  • File applications without your explicit review and approval

Your Responsibilities

Successful applications require collaboration. You must:

  • Provide accurate information: Everything you share must be truthful and complete. Regulators verify everything.
  • Meet deadlines: Licensing authorities don't care whose fault delays are. If you miss our internal deadline, it impacts your application timeline.
  • Maintain confidentiality: Don't share our strategic advice or proprietary processes with third parties.
  • Pay on schedule: Outlined in your service agreement. Late payments pause work immediately.

Service Delivery and Timelines

We provide estimated timelines based on 8+ years of experience across jurisdictions. But regulators control actual approval timeframes.

Our "60 days or less" refers to application preparation, not regulatory processing. Most authorities take 3-6 months for decisions after submission.

If regulatory requirements change mid-process (happens more than you'd think), we adjust strategy at no additional cost for standard scope changes.

Fees and Refunds

All fees are outlined in your service agreement before work begins. Most engagements use milestone billing:

  • Initial retainer: Due at contract signing
  • Mid-project payment: When application draft is ready for your review
  • Final payment: Upon submission to regulatory authority

Refund policy: If we can't deliver contracted services due to our failure (not regulatory rejection or your circumstances changing), we refund unearned fees. Work already completed is non-refundable.

Confidentiality

Your business information stays confidential. Period. We don't share client details, application strategies, or financial information with anyone - including as "anonymized case studies" without written permission.

Exception: Information we're legally required to disclose to regulatory authorities as part of the application process.

Limitation of Liability

We're liable for damages directly caused by our negligence or breach of contract, up to the total fees paid for your engagement.

We're not liable for: regulatory rejections based on your business model, third-party service failures, or opportunity costs from licensing delays.

Changes to Terms

We update these terms occasionally to reflect regulatory changes or service evolution. Active clients get 30 days notice of material changes.

Questions?

These terms are deliberately straightforward - we don't hide critical details in legal jargon. If anything's unclear, contact us before engaging services: [email protected]

We're consultants who actually answer emails. Usually within 2 hours during business days.